Shipping policy

Protea Beauty Shipping Policy

Effective Date: 2026

At Protea Beauty, we are committed to delivering your beauty essentials safely, securely, and as quickly as possible.

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from the Protea Beauty online store.

This policy applies to all orders placed through the Protea Beauty website and is governed by the laws of the Republic of South Africa.

1. Order Processing Times

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been successfully placed:

  • Orders are typically processed within 1–3 business days;

  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day;

  • Processing times may be extended during peak periods, promotional campaigns, sales events, or unforeseen circumstances.

Please ensure that all delivery information provided at checkout is accurate before completing your purchase.

2. Delivery Times

Delivery times begin once your order has been processed and handed over to our courier partner.

Estimated delivery times within South Africa:

Major metropolitan areas:

  • Approximately 7–11 business days

Regional and outlying areas:

  • Approximately 9-12 business days

Delivery times are estimates only and may vary due to:

  • Courier delays;

  • Weather conditions;

  • Public holidays;

  • Incorrect address details;

  • High-volume periods;

  • Circumstances outside Protea Beauty's reasonable control.

Protea Beauty does not guarantee exact delivery dates but will make reasonable efforts to ensure orders arrive within the estimated timeframe.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

- At a fixed rate of R89.

Any promotional free shipping offers will be clearly displayed on the Protea Beauty website and may be subject to minimum order requirements or promotional conditions.

4. Order Tracking

Once your order has been dispatched, you will receive delivery information and tracking details (where available) via the email address provided during checkout.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the delivery.

5. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

This includes:

  • Full name;

  • Correct physical address;

  • Correct contact number;

  • Any relevant delivery instructions.

Protea Beauty is not responsible for delays, failed deliveries, or additional courier charges caused by incorrect or incomplete delivery information provided by the customer.

If an order needs to be redirected due to incorrect information, additional delivery fees may apply.

6. Failed Delivery Attempts

Courier partners may attempt delivery according to their own procedures.

If delivery cannot be completed because:

  • Nobody is available to receive the parcel;

  • The address is incorrect;

  • The customer cannot be contacted;

  • Access to the delivery location is unavailable;

the courier may return the parcel or arrange a further delivery attempt.

Any additional delivery costs caused by unsuccessful delivery attempts may be charged to the customer where applicable.

7. Lost or Delayed Parcels

Protea Beauty works with reputable courier partners to ensure reliable delivery.

If your parcel appears delayed or lost:

  • Please contact Protea Beauty as soon as possible;

  • We will investigate the matter with the courier provider;

  • We will provide assistance and updates until the matter is resolved.

Protea Beauty is not responsible for courier delays outside of our reasonable control but will make reasonable efforts to assist customers.

8. Damaged Packages

If your order arrives damaged:

Please contact Protea Beauty within 7 days of delivery and provide:

  • Your order number;

  • Photos of the damaged packaging and product;

  • Any relevant delivery information.

Do not discard the packaging until the matter has been reviewed, as it may be required for courier investigations.

9. International Shipping

At this time, Protea Beauty only ships within South Africa.

International shipping options may become available in the future.

10. Incorrect or Missing Items

If you receive:

  • The incorrect product;

  • Missing items from your order;

  • A product damaged before use;

please contact Protea Beauty within 7 days of receiving your order.

We will investigate and provide an appropriate resolution.

11. Delivery Responsibility

Once an order has been successfully delivered to the address provided during checkout, Protea Beauty cannot accept responsibility for loss, theft, or damage caused after delivery.

Customers are responsible for ensuring that deliveries are received safely.

12. Contact Information

For any shipping enquiries, please contact:

Protea Beauty
Email: proteabeauty1@gmail.com
Website: www.proteabeauty.co.za

Please include your order number when contacting us so that we can assist you as quickly as possible.

13. Policy Updates

Protea Beauty reserves the right to update this Shipping Policy at any time.

Any changes will be published on this page with the updated effective date.

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